Friday, August 08, 2008 9:18 PM
Subject: A sincere thank you for your employees
 

Scott and Barbara,

I was given your email address by James Blue. I wanted to express my thanks for his and the mechanic's help (who worked on my daughter's car). We live in Hagerstown, MD and were visiting family in San Diego. We had arranged to have a hitch installed on my daughter's car on Wednesday of this week at U-Haul. We found out very late that not only had they broken one of the four bolts in trying to remove it but also broke the easy-out. We were left to fend for ourselves in finding a mechanic shop to rectify the problem. My father-in-law managed to find some information on your shop through another relative. Even with everything booked, James managed to get the car in and have a mechanic look at it. They were very confident that they could install the hitch without problem and safely. Since we were to be on a plane back to Hagerstown on Thursday, family dropped the hitch off around 8 am. The car was fixed in the timeframe we were given so our daughters could get the trailer and load a heirloom piano and start for AZ on their first leg across country. James checked into everything including the hitch when I got the model information, just to make sure it could be done without problem.

This vacation had several valleys, however, the employees of your shop made it possible not only to get an heirloom started across country; they made it possible to move my daughter and granddaughters belongings starting Saturday.

We always make a point to give thanks where their due. I must say that your employees stepped up to the plate and helped very worn, weary, and stressed travelers (eight of us all together from two different states) get on our way on time. My wife and I had no worries when we were stepping on the plane at 6:15 am on Thursday. That is the confidence that your employees gave us. Again, thank you for coming in our hour of desperation and need.
 

Very Thankful,
Craig and Kim G.